About TOM

What does TOM do?
TOM replicates human expertise and decisions which are too complex
to be handled by business rules:
• to enable highly cognitive decisions to be made in real time
• to scale the organization’s most experienced and valuable human expertise
• to enable the organisation to more fully automate processes


What are the benefits
/ ROI?
• Enhanced process efficiencies
• Improved decision quality, consistency
& accuracy
• Reduced operational risk
• Optimise valuable & scarce resources
• Improved customer service & experience
What differentiates
TOM?
• TOM learns from the expert therefore requires no
historical data to learn
• Only technology able to replicate tacit
knowledge (knowledge gained from experience,
instinct, empathy and ethics)
• Designed to handle all of the complexity of AI for
the user / non-technical expert
• Rapid learning accommodates evolving risk
universe
• Easy integration into existing systems through its
API and batch handling capabilities

Where is TOM used?
• To automate business processes which currently
require human intervention for complex
decisions.
• Most common application is adjacent to
predictive technology to remove uncertainty left
in the prediction.
Example
• Prediction – potentially fraudulent transaction
(confidence 85%)
• 15% uncertainty means it’s risky to simply cancel or decline
the transaction
• Requires human expert (analyst) to review and make
decision on next best action
• TOM makes this decision in real time
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